Customer Service Training

The Yolo County Office of Education and the Department of Employment Social Services is conducting Customer Service Training at the One Stop Center on Jefferson Blvd., West Sacramento beginning September 13, 2004.

The set of 8 class modules include:

Sept. 13 - Attitude, It's Your Choice
Sept. 14 - The Service Mentality
Sept. 15 - Six Cardinal Rules of Customer Service
Sept. 16 - Basic Telephone Skills
Sept. 20 - On Incoming Calls
Sept. 21 - How to Handle Irate Callers
Sept. 22 - From Curt to Courteous
Sept. 23 - The Five Forbidden Phases and Determining Callers Needs

To register, or for more information, contact Gayle McLevich, 530-668-3710; mclevich@ycoe.org