Excelling as a First-Time Manager or Supervisor

A comprehensive one-day workshop that delivers the supervisory fundamentals you need to know to achieve management success. Gain the essential skills and knowledge you need to become a great manager or supervisor-delegating, communicating, hiring, conflict resolution, working with difficult people and more! Here are just some of the skills you'll learn for carrying out your new management responsibilities confidently and credibly. * How to make the adjustment from team player to take-charge manager and leader * How to deliver crystal-clear communication * How to get workers tuned in and turned on * How to organize constantly shifting projects, priorities and resources * How to carry out essential supervisory roles and functions * How to handle conflict and crises * How to keep yourself in balance and under control Enrollment fee: $199 per person. Workshop date is April 10, 2003.