SBDC Workshop: Served. How the Art of Hospitality Enhances Long-Term Customer Relationships

A workshop designed exclusively for Restaurants, Bars, Winery Staff, Culinary Retailers and all Retail Businesses to stimulate service awareness, skills and energy in your staff - and educate on the many benefits of delivering high impact customer service. TOPICS: • Understanding Customer Emotions • Interactive Behavior Shifts • Tough Customers 101 • “Being Right” is a Booby Prize • Saying “NO” Sounding like “YES” • Creative Expectation Response • Getting Great Reviews • Customer Loyalty SPEAKER: Holly Stiel is world renown for her substance and style of teaching. Join in as she guides attendees on an adventure from hospitality worker to becoming a “Memory Maker”.