Workshop: Emotional Intelligence

In this course, participants will explore how to leverage their emotional intelligence to get the best from themselves and others and apply that knowledge to create successful and productive interactions in the workplace. Upon completion of this course, participants will be able to: • Identify the elements that help or hinder his/her interpersonal communication in the workplace • Develop and strengthen those elements through an understanding of emotional intelligence (EI) and DiSC® Styles • Understand what motivates him/her and others to mutually obtain organizational goals • Remain calm and effective in the face of differing opinions and viewpoints • Apply his/her understanding of EI and DiSC® styles, to: o Express him/herself more effectively o Listen for understanding o Maintain integrity in communication o Adapt the message for the intended audience o Master challenging communication situations o Meet organizational and personal goals